- Status Updates
- Document Coordination
- In-House Customs
- Plan-Change Communication
- One Accountable Team
How we keep you informed
Shipment Updates at the Stages That Matter
Status updates
Your team stays informed at the key stages of the move, from booking to delivery.
One point of contact
Questions go to one accountable team, not a chain of vendors.
Document coordination
Shipping documents are coordinated in one place, with customs documentation handled by RRA's in-house customs team.
Plan-change communication
When something changes, your contact tells you what it means and what happens next.
Visibility isn't a separate feature, it's built into how RRA coordinates shipments.
Most shipment problems get worse when updates are delayed or scattered. RRA's communication model keeps your team informed before confusion turns into missed planning.
Shipment visibility
One Team Connecting the Moving Parts
Multiple moving parts. One accountable team keeping yours informed.
Documents
Commercial invoice, packing list, and shipment paperwork.
Customs
In-house customs clearance
Carriers
Ocean, air, and land transport.
Warehousing
Storage, handling, and consolidation.
Inland Transportation
Pickup, delivery, drayage, and carrier coordination through RRA's fleet and approved carrier network.
Operations
We coordinate the moving parts and keep your team informed.
One clear update.
Customer
You receive one clear status update, so your team can plan around the freight.
FAQ
Shipment Communication Questions
Your RRA contact provides status updates at the key stages of the move, from booking through to delivery, by email or phone, depending on what works for your team.
One accountable team. You have a single point of contact who knows your shipment, rather than separate updates from a forwarder, broker, warehouse, and carrier.
Booking confirmations, documentation status, arrival and clearance updates, and delivery confirmation: the information your team needs to plan around the freight.
Documents are coordinated through the same team managing your freight, with customs documentation handled in-house by our own customs team.
Your contact tells you what changed, what it means for the plan, and how the move is being coordinated in response. One conversation, not a chain of phone calls.
RRA provides status updates at key shipment stages through your contact by email or phone. Depending on the carrier, mode, and shipment type, carrier tracking details may also be shared when available.
Get started
Want Clear Communication on Your Next Shipment?
Share your shipment details, and RRA will build the plan and keep your team informed from booking to delivery.