Onboarding

Start Your Onboarding With RRA Group

Set up your company details, service requirements, customs documentation, billing, and communication preferences before your first shipment moves.

Before you begin: have your legal company name, business number/tax ID, primary contact, service needs, and any customs or billing details ready.

Company Information

Used for account setup, billing, and customs-related onboarding where applicable.

Your company information is used only to set up your account, service requirements, and onboarding file with RRA.

Primary Contact

Services You Need (select all that apply)

A real person from operations reviews your submission.

What Happens After You Submit
Your onboarding information is reviewed by our operations team.
Your services are coordinated under one logistics plan, with customs requirements handled in-house.
Your primary point of contact is established.
FAQ

Onboarding Questions

It helps to have your company's legal entity details, importer or exporter numbers, billing information, and a sense of which services you'll need. Customs authorizations can be sorted out during onboarding.
Yes. Onboarding sets up the working relationship ahead of time, so you're not sorting out company details, services, and contacts under pressure when your first shipment is ready to move.
RRA can onboard customers for freight forwarding, customs brokerage, warehousing, project cargo, cross-border, and ground freight services. Customs requirements are handled in-house, and inland transportation is coordinated through RRA's fleet and approved carrier network.
Yes. Customs authorizations and CARM setup can be handled during onboarding in-house, so customs is ready alongside your other services.
Your onboarding information is reviewed by our operations team, your services are coordinated under one logistics plan with customs handled in-house, and your primary point of contact is established.